{"id":192,"date":"2013-03-03T20:00:03","date_gmt":"2013-03-03T20:00:03","guid":{"rendered":"http:\/\/www.private-patient.com\/cnt\/?page_id=192"},"modified":"2025-12-03T01:39:06","modified_gmt":"2025-12-03T00:39:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.private-patient.com\/2.0\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||50px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; body_font_size=&#8221;16px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;I am a former member. How can I renew my subscription?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Please log in to your existing account (Members\/Login).<\/p>\n<p>You will see the message: &#8220;Your account has expired. Please make a new subscription payment to reactivate your account.&#8221;<\/p>\n<p>Click on &#8220;Subscription Payment&#8221; to proceed.<\/p>\n<p><span style=\"color: #ff0000;\">Some links may not work properly if you have a translation plugin enabled in your browser. Please disable the plugin during registration to ensure all content is displayed correctly.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What payment options does Epoch accept?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Epoch accepts all major credit and debit cards such as Visa, Master Card, Discover, JCB, Switch and Solo, Carte Bleu, Maestro, Visa Debit, Visa Electron, Master Card Debit, Delta, and Diners Club. Epoch also accept electronic checks, many other regional billing options and <span style=\"color: #3366ff;\">PayPal<\/span>.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I also pay by bank transfer?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, regular bank transfers (SEPA transfers IBAN\/BIC) are now possible. Just send us your existing or desired username.<br \/>Contact form: <a href=\"https:\/\/www.private-patient.com\/2.0\/contact\/\" title=\"Contact\"><span style=\"color: #3366ff;\">Contact<\/span><\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Will the website I purchased appear on my statement?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>No, your statement will not show the name of the website. Epoch is the merchant that will appear on your statement.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How can I watch the videos?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>All clips are available for <span style=\"text-decoration: underline;\">streaming<\/span> in four versions: MP4 HD 1080p (1920\u00d71080), MP4 HD 720p (1280\u00d7720), MP4 960\u00d7540 and MP4 640\u00d7360.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How many clips can I watch?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>You pay once and get to stream as many clips as you want as long as your membership is active.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please log in to your existing account (Members\/Login). You will see the message: &#8220;Your account has expired. Please make a new subscription payment to reactivate your account.&#8221; Click on &#8220;Subscription Payment&#8221; to proceed. Some links may not work properly if you have a translation plugin enabled in your browser. Please disable the plugin during registration [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[:gb]\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>What payment options does Epoch accept?<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Epoch accepts all major credit and debit cards such as Visa, Master Card, Discover, JCB, Switch and Solo, Carte Bleu, Maestro, Visa Debit, Visa Electron, Master Card Debit, Delta, and Diners Club. Epoch also accept electronic checks, many other regional billing options and now also <span style=\"color: #3366ff;\"><strong>PayPal<\/strong><\/span>.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>Will the website I purchased appear on my statement?<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">No, your statement will not show the name of the website. Epoch is the merchant that will appear on your statement.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>How can I watch the videos?<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">All clips are available for download and streaming in three versions: <\/span><span style=\"font-size: medium;\">MP4 HD 720p (1280\u00d7720), MP4 960\u00d7540 and MP4 640\u00d7360. After logging in you will find the download links below the thumbnails of each update.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>How do I download a file?<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">For Windows users: Right-click on the link and choose \u201cSave as\u201d or \u201cSave target as\u201d.<\/span>\r\n<span style=\"font-size: 12pt;\">For Mac users: Hold down the control key (ctrl) on your keyboard and click the link, then choose \u201cSave link as\u201d or \u201cDownload linked file\u201d.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>How many movies can I download?<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">You pay once and get to download and stream as many clips as you want as long as your membership is active.<\/span><\/p>\r\n&nbsp;\r\n\r\n[:de]\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>Welche Zahlungsoptionen stehen zur Verf\u00fcgung?<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Unser Zahlungsanbieter Epoch akzeptiert alle gr\u00f6\u00dferen Kredit- und Debitkarten wie Visa, Master Card, Discover, JCB, Switch and Solo, Carte Bleu, Maestro, Visa Debit, Visa Electron, Master Card Debit, Delta und Diners Club, sowie <a href=\"https:\/\/www.sofort.com\" target=\"_blank\">Sofort\u00fcberweisung<\/a>, <a href=\"http:\/\/www.giropay.de\" target=\"_blank\">GiroPay<\/a>, <a href=\"https:\/\/www.paysafecard.com\" target=\"_blank\">Paysafecard<\/a> und <span style=\"color: #3366ff;\"><strong>PayPal<\/strong><\/span>.<\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Alle Preise sind in US Dollar angegeben. Die Bezahlung erfolgt aber nat\u00fcrlich in deiner Landesw\u00e4hrung (also z.B. in Euro) zum aktuellen Tageskurs von Epoch.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>Wird der Name der Website auf meiner Kreditkartenabrechnung zu sehen sein?<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Nein, der Name der Website wird nicht auf der Kreditkartenabrechnung zu sehen sein. Epoch ist der H\u00e4ndler, der auf der Kreditkartenabrechnung erscheinen wird.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #ff0000;\">NEU:<\/span> Kann ich auch per \u00dcberweisung bezahlen?<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Ja, ab sofort sind ganz normale \u00dcberweisungen (SEPA-\u00dcberweisung IBAN\/BIC) m\u00f6glich. Sende uns dazu einfach deinen vorhandenen\/ bzw. den gew\u00fcnschten Usernamen. E-Mail: info(at)private-patient.com Kontaktformular: <a href=\"https:\/\/www.private-patient.com\/cnt\/contact\/\">Contact<\/a><\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>Wie kann ich die Videos anschauen?<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Alle Clips stehen in drei Versionen zum Download und Streaming zur Verf\u00fcgung: MP4 HD 720p (1280\u00d7720), MP4 960\u00d7540 und MP4 640\u00d7360. Nach dem Login findest du die Downloadlinks unter den Vorschaubildern des jeweiligen Updates.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>Wieviele Videos kann ich anschauen?<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Solange deine Mitgliedschaft aktiv ist kannst du alle Videos herunterladen und streamen.<\/span><\/p>\r\n&nbsp;\r\n\r\n[:*]","_et_gb_content_width":"","footnotes":""},"class_list":["post-192","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.private-patient.com\/2.0\/wp-json\/wp\/v2\/pages\/192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.private-patient.com\/2.0\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.private-patient.com\/2.0\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.private-patient.com\/2.0\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.private-patient.com\/2.0\/wp-json\/wp\/v2\/comments?post=192"}],"version-history":[{"count":125,"href":"https:\/\/www.private-patient.com\/2.0\/wp-json\/wp\/v2\/pages\/192\/revisions"}],"predecessor-version":[{"id":24935,"href":"https:\/\/www.private-patient.com\/2.0\/wp-json\/wp\/v2\/pages\/192\/revisions\/24935"}],"wp:attachment":[{"href":"https:\/\/www.private-patient.com\/2.0\/wp-json\/wp\/v2\/media?parent=192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}